Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your email address when creating an account and payment details when subscribing. We also automatically collect:

• IP address, used to estimate your billing address for payment processing
• Browser type, device information, and operating system
• Pages visited, reading activity, and interaction data
• Session recordings (mouse movements, clicks, scrolls) for service improvement

2. How We Use Your Information

We use collected information to provide and maintain our service, process payments, analyze usage patterns to improve the user experience, deliver relevant marketing, and communicate with you about your account or service updates.

3. Third-Party Services

We share data with the following third-party service providers, each operating under their own privacy policies:

• Stripe - Payment processing. Receives your email, payment method details, and billing address.
• Supabase - Database and authentication. Stores your account data and reading activity.
• Meta (Facebook) - Advertising and conversion tracking. Receives browsing activity, purchase events, and cookie identifiers (_fbc, _fbp) to measure ad performance and deliver targeted ads.
• Microsoft Clarity - Session recording and heatmaps. Records anonymized user sessions including mouse movements, clicks, and scrolls to help us improve the user experience.

4. Cookies and Tracking Technologies

We use cookies and similar technologies including:

• Essential cookies for authentication and session management
• Meta/Facebook pixel cookies (_fbc, _fbp) for advertising attribution and conversion tracking
• Microsoft Clarity cookies for session recording
• Analytics cookies to understand how visitors use our service

You can control cookies through your browser settings. Disabling certain cookies may affect service functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. Payment records are retained for 7 years for tax and legal compliance. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent for data processing where consent is the legal basis
• Opt out of targeted advertising

For UK and EEA residents: We process your data on the basis of contractual necessity (to provide the service you subscribed to), legitimate interest (to improve our service and prevent fraud), and consent (for marketing communications). You have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner's Office (ICO).

For California residents: Under the CCPA, you have the right to know what personal information we collect and how it is used, to request deletion of your data, and to opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us at support@heatnovels.com.

To exercise any of these rights, contact us at support@heatnovels.com. We will respond within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@heatnovels.com.